Privacy Policy

Last updated: 4 December 2025

This Privacy Policy explains how DreamscapeTrip (PT. Shaqueena Fawwaza Lestari) (“DreamscapeTrip”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website dreamscapetrip.com or use our travel services.

1. Data Controller

Company Name: DreamscapeTrip (PT. Shaqueena Fawwaza Lestari)
Registered Address: Jl. Nyai Dewi Mayangsari RT 001 / RW 004, Jatisari, Jatiasih, Kota Bekasi, Jawa Barat, Indonesia
Email: support@dreamscapetrip.com
WhatsApp: +62 811 8808 9979

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Identification data: full name, date of birth, nationality, passport or ID details where necessary for travel arrangements.
  • Contact data: email address, phone number, WhatsApp number, postal address.
  • Booking data: travel preferences, travel dates, destinations, accommodation choices, special requests, and other information you provide when enquiring or booking.
  • Payment data: limited payment-related information (such as transaction ID or payment status). Cardholder data is processed securely by our authorised payment providers and is not stored in full by us.
  • Technical data: IP address, browser type, device information, pages visited, approximate location, and similar information collected via cookies or similar technologies.
  • Communications: emails, messages, feedback, and other communications between you and us.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide information about our trips and services.
  • To process bookings, reservations, payments, and travel documentation.
  • To communicate important information about your trip (e.g. confirmations, changes, safety updates).
  • To personalise your travel experience and provide tailored recommendations.
  • To improve our website, services, and customer experience.
  • To send you marketing communications about our trips, promotions and news, where permitted by law and where you have not opted out.
  • To comply with legal obligations, such as accounting, tax, and regulatory requirements.
  • To protect our rights, property, and safety, and the rights, property, and safety of our guests, partners, and staff.

4. Legal Bases for Processing

We process your personal data on one or more of the following legal bases:

  • Your consent (for example, to receive marketing communications or to process special categories of data such as health or dietary information).
  • Performance of a contract with you (for example, to manage your booking and deliver your trip).
  • Compliance with legal obligations (for example, tax and accounting requirements, border or immigration requirements).
  • Our legitimate interests (for example, to improve our services, ensure security, and prevent fraud), provided these interests are not overridden by your rights.

5. Sharing of Personal Data

We may share your personal data with:

  • Travel Suppliers: hotels, boat operators, airlines, local guides, transport providers, activity organisers and other partners involved in delivering your trip. These Suppliers receive only the data necessary to perform their services (e.g. names, dates, special requests).
  • Payment Service Providers: secure third-party payment gateways and banks that process your payments on our behalf. Card data is handled according to their security and PCI-DSS standards.
  • Professional advisors: such as accountants, auditors, legal advisors, where necessary for our legitimate business and compliance needs.
  • Authorities: government bodies, regulators, or law enforcement where required by law or to protect our rights or those of others.
  • Service providers: IT hosting, email, marketing tools and analytics providers who assist us in operating our website and services.

We do not sell your personal data to third parties.

6. International Transfers

Because travel often involves international destinations, some of your personal data may be transferred to and processed in countries outside your country of residence. We take reasonable steps to ensure that any such transfers comply with applicable data protection laws and that your data remains adequately protected.

7. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Policy, including for the duration of your relationship with us and for the time needed to comply with legal, accounting, and reporting obligations. When data is no longer required, we will delete or anonymise it in a secure manner.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse usage, and personalise content. You can usually control cookies through your browser settings. However, disabling certain cookies may affect the performance or features of our website.

9. Your Rights

Depending on the laws that apply to you, you may have some or all of the following rights regarding your personal data:

  • The right to access and obtain a copy of your personal data.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your data in certain circumstances.
  • The right to object to or restrict certain types of processing.
  • The right to withdraw consent at any time where processing is based on consent (for example, for marketing).

To exercise any of these rights, please contact us using the details in Section 1. We may need to verify your identity before responding to your request.

10. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal data.

12. Children

Our services are primarily intended for adults. Where children travel as part of a booking, we process their data only as necessary for travel arrangements and with the consent of a parent or legal guardian.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our handling of your personal data, please contact us at:

Email: support@dreamscapetrip.com
WhatsApp: +62 811 8808 9979
Website: dreamscapetrip.com